Shipping Policy
Welcome to Drapesia!
This Shipping Policy outlines the terms and conditions regarding the processing, shipment, and delivery of orders placed through DRAPESIA's Website, located at https://drapesia.com.
By placing an order on our website, you agree to the terms of this Shipping Policy.
Order Processing
All orders are processed after successful payment confirmation.
Orders are generally processed within 1–3 business days. Orders placed on Sundays or public holidays will be processed on the next working business day.
During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer. We appreciate your patience during such periods.
Shipping Locations
Drapesia currently ships across India.
At this time, we do not offer international shipping. If international shipping becomes available in the future, the website will be updated accordingly.
Estimated Delivery Time
Estimated delivery timelines are as follows:
• Metro Cities: 3–5 business days
• Other Cities and Towns: 4–7 business days
• Remote or Rural Locations: 5–10 business days
These delivery timelines are estimates only and may vary depending on the courier partner, destination, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.
From time to time, Drapesia may offer Free Shipping promotions on selected products or order values. Such offers will be clearly mentioned on the website.
Order Confirmation
After successfully placing your order, you will receive an order confirmation email containing your order details.
If you do not receive an order confirmation, please contact us at info@drapesia.com.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking details.
Customers can use the tracking number provided to monitor the shipment through the courier partner's website.
Delivery Delays
While we strive to deliver every order within the estimated delivery period, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
• Severe weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Strikes or transportation disruptions
• Courier partner delays
Drapesia shall not be held responsible for delivery delays arising from such circumstances.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Drapesia will not be responsible for delays, failed deliveries, or additional shipping charges resulting from:
• Incorrect address
• Incorrect PIN code
• Incorrect contact number
• Incomplete delivery information
If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-dispatch.
Failed Delivery Attempts
Courier partners generally make multiple delivery attempts before returning a shipment.
If the customer is unavailable during all delivery attempts, the package may be returned to Drapesia.
Reshipping charges, if applicable, will be borne by the customer.
Damaged Package During Delivery
If the outer package appears significantly damaged or tampered with at the time of delivery, customers are advised to:
• Record a complete opening video before opening the parcel.
• Report the issue immediately by emailing info@drapesia.com.
The opening video is essential for verifying transit-related damage.
Partial Deliveries
If your order contains multiple products, they may be shipped separately depending on product availability or warehouse logistics.
Customers will be notified if multiple shipments are required.
Delivery Acceptance
Once the package has been successfully delivered to the shipping address provided by the customer, the responsibility for the product transfers to the customer.
Customers are requested to inspect the package immediately upon receipt.
Force Majeure
Drapesia shall not be liable for any delay or failure in delivery caused by events beyond our reasonable control, including but not limited to acts of God, floods, earthquakes, pandemics, government actions, transportation failures, internet outages, or labor disputes.
Changes to Shipping Policy
Drapesia reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any updates will become effective immediately upon publication on this page.
Customers are encouraged to review this page periodically for any changes.
Contact Information
If you have any questions regarding this Shipping Policy or the status of your shipment, please contact us:
DRAPESIA
Website: https://drapesia.com
Email: info@drapesia.com