Returns & Refunds policy
Welcome to Drapesia!
This Refund & Exchange Policy outlines the terms and conditions regarding refunds, returns, and exchanges for products purchased through DRAPESIA's Website, located at https://drapesia.com.
By placing an order on our website, you agree to the terms of this Refund & Exchange Policy.
Opening Video is Mandatory
To ensure a fair and transparent claims process, customers must record a continuous, unedited opening video while opening the parcel.
The opening video must:
• Start before opening the package.
• Clearly show the sealed parcel and shipping label.
• Record the complete unboxing process without any cuts, pauses, or edits.
• Clearly display the product received and any visible damage, defect, or incorrect item.
Any refund or exchange request submitted without a valid opening video will not be accepted.
Eligibility for Exchange
An exchange may be provided only under the following circumstances:
• The product received is damaged during transit.
• You receive the wrong product.
• The product has a manufacturing defect.
Exchange requests must be submitted within 24 hours of delivery by emailing info@drapesia.com along with:
• Order Number
• Opening Video
• Clear photographs of the product
• Description of the issue
Conditions for Exchange
To qualify for an exchange:
• The product must be unused and unwashed.
• All original tags, labels, and packaging must remain intact.
• The product must not have been altered, ironed, or damaged after delivery.
• The claim must pass Drapesia's verification process.
Stock Availability
Exchange will be provided only based on stock availability.
If the same product is unavailable, Drapesia may offer:
• A replacement product of equal value (subject to availability), or
• Store Credit equal to the purchase value.
Refund Policy
Refunds are provided only in the following situations:
• Exchange cannot be processed due to stock unavailability.
• The order is cancelled by Drapesia before dispatch.
• A refund request is approved after verification by Drapesia.
Refunds are not provided simply because of a change of mind or personal preference.
Refund Processing Time
Once a refund request has been approved:
• Refunds will be processed within 7–10 business days.
• The refund amount will be credited to the original payment method used during the purchase.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Non-Refundable Charges
Shipping charges, Cash on Delivery (if applicable), convenience fees, or other service charges are non-refundable, unless the error was caused by Drapesia.
Items Not Eligible for Refund or Exchange
The following items are not eligible for refund or exchange:
• Requests submitted without a valid opening video.
• Products that have been used, worn, washed, ironed, or altered.
• Products returned without original tags or packaging.
• Products damaged after delivery due to customer handling.
• Requests made after 24 hours of delivery.
• Minor colour variations caused by screen resolution, lighting, or photography.
• Minor weaving irregularities that are part of handcrafted or handwoven sarees.
• Orders placed with incorrect size, colour, or design selected by the customer.
• Products purchased during clearance sales or marked as Non-Returnable, unless they arrive damaged or incorrect.
Cancellation Policy
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
If a cancelled order has already been paid for, the refund will be processed to the original payment method within 7–10 business days.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
Your email should include:
• Order Number
• Opening Video
• Clear photographs of the product
• Brief description of the issue
Our support team will review your request and respond as soon as possible.
Quality Verification
Every refund or exchange request is subject to verification by Drapesia.
If the claim does not meet the conditions mentioned in this policy, Drapesia reserves the right to reject the request.
The decision made after verification shall be considered final.
Force Majeure
Drapesia shall not be held responsible for delays in processing refunds or exchanges caused by circumstances beyond our reasonable control, including natural disasters, strikes, courier delays, banking delays, government restrictions, or other unforeseen events.
Changes to this Policy
Drapesia reserves the right to modify or update this Refund & Exchange Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this page.
Customers are encouraged to review this policy periodically.
Contact Information
If you have any questions regarding refunds, exchanges, or cancellations, please contact us:
DRAPESIA
Website: https://drapesia.com
Email: info@drapesia.com